![]() ![]() They have tried a couple different versions. ![]() They end up spending two to three hours on these steps while remoted in. So they will remote in to look at it and do the same steps three or four times trying to get it to work. Turn off the anti-virus, again does not help. Their first comment is to uninstall and reinstall the program. I have opened several tickets with Adobe Support and getting no where fast. Close it in task manager and repeat the process same results. But you can go into Task manager and see it is now running. They get a spinning wheel for about 30 seconds to a minute and then nothing. If the user reaches the limit, they see a screen giving the user options to sign out of other computers.We have started seeing an issue with Adobe Acrobat Pro 22.1 32-bit for couple months now, where when the end user goes to launch either the program or open a PDF. Yes: Users can authenticate up to two devices (as long as they are not being used simultaneously). We would revoke the old license and re-assign it to the new person.ĭoes the named license allow for home use? Yes: a department would advise Software Central that a person is no longer in the department and provide the information for the new person. What happens to the license when an employee separates from the University? Can it be transferred to his replacement? Universities across the system and the country are similarly frustrated with these changes. Yes, but again, there is nothing anyone can do. Like many software providers, Adobe is making the change to a Named User model for a variety of business reasons beyond our control.ĭoes Software Central appreciate the added burden on campus departments? Unfortunately, Adobe has abandoned serial number licensing, so there is no choice. What if we don't want to use the Named User model? ![]() Once authenticated, users will be asked to re-authenticate every 99 days. Non-UCLA email domains cannot be authenticated. reason the email domain must end in “” is that Adobe requires UCLA can verify it owns and controls the “” domain for account authentication.We need the user's full Official UCLA email address (not just the login portion) and the last 8 characters of every user’s email address must be “”Īs long as the last eight characters are "" we can add that domain into the Aodbe Admin Console. Users can find their Official UCLA information by signing to: Īre there any restriction about the email address used? How can a user learn their Official UCLA email address? Further information on Device Licenses (for lab environments) will be available when Adobe releases that information. It does not pertain to the free Acrobat Reader DC, lab machines, or copies of Acrobat DC available with the Adobe Creative Cloud suite. These notes pertain to individual Acrobat DC Named User licenses obtained through Software Central only. These licensed users will subsequently be able to authenticate their copy of Acrobat through UCLA Single Sign On. The information required by Adobe include: First Name, Last Name, Email. This means that for every authenticated user of Acrobat DC, the process requires each user's Official UCLA First Name, Last Name and Email Address in order to authenticate their license.Īfter purchasing licenses from Software Central, departments will be asked to supply the UCLA official information for each licensed user. For Acrobat DC, Adobe is transitioning away from using serial numbers to using individual, Named User licenses. "Named User" (aka, "Subscripton-based") licensing is a method of authenticating valid software licenses. Here are some common questions and answers about the 2018-19 change to Adobe Acrobat Named User licensing model. ![]()
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